How SB Nutrición y Salud Grew from 56 to 97 Clients with INDYA

Javi Guerrero

Diplomado en Nutrición Humana y Dietética. Licenciado en Ciencia y Tecnología de los Alimentos. ISAK nivel 2. Máster del COE en alto rendimiento deportivo. Ph.D Nutrición Deportiva. Profesor Máster. Ponente TedX.

SB Nutrición y Salud is a nutrition practice specialized in sports nutrition, general health, and Clinical PNI. Their approach combines close follow-up, personalized planning, and high patient adherence, but they needed a tool that would allow them to scale their service without losing clinical precision or quality of care.

Client profile

• Professional: Carmen Mingo Carrero
• License number: ASNADI 2678
• Clinic: SB Nutrición y Salud
• Sector: Sports nutrition, general health, and Clinical PNI
• Team: 2 dietitians
• Active clients after 9 months: 97 clients

Initial situation: too many tools and too much manual work

Before implementing INDYA, the team worked with several different software tools and disconnected systems. Nutrition planning was less integrated, and many tasks still depended on manual processes.

The main bottlenecks were:

• Manual menu design
• Calorie adjustments
• Plan reformulation
• Fragmented follow-up
• Using different tools to organize information

This created operational workload and took time away from higher-value work: clinical analysis, nutrition strategy, and patient support.

In Carmen’s words, the impact of switching to INDYA was especially noticeable in time optimization, calculation automation, patient experience, and information centralization.

INDYA implementation

SB Nutrición y Salud incorporated INDYA as its main system to structure patient planning and follow-up.

The most important features in their day-to-day work are:

• Automatic plan generation
• Dynamic macro adjustment
• Extensive food database
• Clear plan visualization for the patient
• Structured follow-up
• Fast menu reformulation
• Energy readjustments and macronutrient redistribution

Thanks to this implementation, processes that previously depended on spreadsheets or manual adjustments are now handled in a faster, more centralized way.

This allows the team to spend less time on operational work and more time on case analysis, clinical decision-making, and improving the patient experience.

Quantified results

1. Client growth: from 56 to 97 in 9 months

One of the clearest results is the growth of the practice.

SB Nutrición y Salud went from 56 clients in M0 to 97 clients in M9, representing an increase of 41 active clients and approximately 73% growth in 9 months.

This growth was achieved while maintaining a team of 2 dietitians, reflecting a direct improvement in the practice’s operational capacity.

2. Reduced planning time

Before INDYA, some plans required between 60 and 70 minutes of work. Now they can be structured in 30–35 minutes while maintaining clinical precision.

This represents an approximate 50% reduction in planning time per patient.

For a clinical practice with recurring follow-up, this improvement has a direct impact on the team’s schedule: it makes it possible to handle more volume, reduce repetitive tasks, and dedicate more time to strategic work.

3. Stable adherence of around 90%

SB Nutrición y Salud already had high adherence, close to 90% after 3 months, thanks to its biweekly follow-up and personalized approach.

With INDYA, adherence remains high, while the patient experience improves:

• The plan is easier to understand
• The patient gains more autonomy
• There is less friction when adjustments are needed
• The planning experience feels clearer and more professional

The result is not only operational, but also experiential: patients better understand what they need to do and why.

4. More volume with the same team

INDYA has allowed SB Nutrición y Salud to support more clients without increasing its team structure.

The practice has been able to scale because the team spends less time on repetitive tasks such as calculations, menu changes, or energy readjustments, and more time on what truly adds value: professional judgment.

In this case, INDYA works not only as a nutrition planning software, but also as a business optimization tool.

Impact on the patient experience

Patient interaction has also changed.

Patients now visualize their plan more clearly, better understand the nutritional structure, and have more autonomy to follow it. This reduces doubts, improves clarity throughout the process, and reinforces the clinic’s professional image.

In addition, the digital experience contributes to a stronger brand perception, which directly impacts trust, word-of-mouth referrals, and client retention.

Methodology and verification

The data in this case is based on information provided by SB Nutrición y Salud through INDYA’s case study questionnaire and on the evolution of active clients recorded during the first 9 months of use.

For client growth, the evolution shown in the graph was used: from 56 clients in M0 to 97 clients in M9.

Professional testimonial

“A dynamic system not only optimizes consultation time and improves the patient experience and retention, it also allows us to adapt nutrition to the patient’s real process, improving results and long-term sustainability.”

Carmen Mingo Carrero
Dietitian at SB Nutrición y Salud

Conclusion

The case of SB Nutrición y Salud shows how a practice can scale without compromising quality of care.

With INDYA, the team reduced planning time by approximately half, maintained high adherence, and grew from 56 to 97 clients in 9 months with the same team.

For clinics that already have a solid methodology, INDYA acts as an efficiency layer: it centralizes processes, reduces manual work, and allows professionals to spend more time on analysis, strategy, and real patient support.